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Our Project History
Pine
Mountain Club Property Owners Association / Pine
Mountain Club, CA
Chief Operating Officer – Responsible for the operations of the clubhouse, lounge, bistro, golf course, pool, equestrian center, tennis, recreation and fitness, community park, campground, environmental control, public works & roads department and refuse transfer site. nPrincess Cruises / Santa Clarita, CA
Directed forty five million dollars in spa, special
services, wedding, tuxedo and floral revenue.
Task force leader of an eight member executive team to
restructure group business.
Negotiate contracts for spa and wedding operations.
Created new marketing materials for the spa and special
services gift guide.
Developed web based sales system for pre and post cruise
passenger gift.
nWalt Disney Company / Orlando, Florida Disney Cruise Lines
Managed the spa and recreation facilities development,
operating plan and selection of the opening team for
two cruise ships sailing in
1998.
Disney Institute
Financial responsibility for a 3.5 million dollar operation.
Hiring and management of opening team, which included 65
cast members.
Develop and manage team responsible for operating spa and
fitness center, including program. design, maintenance,
scheduling,
purchasing, facility maintenance.
Implement synergies with WDW Sports, Recreation, Food &
Beverage, and Entertainment.
Developed marketing materials and spa treatment menus.
Facility design, creation of critical path tracking, and
selected facility equipment.
Created property wide programs throughout Walt Disney World.
Developed and implemented spa proforma including third
party contract negotiations.
Designed and implemented Disney Institute sports and
fitness center programs.
Established staffing needs, qualifications, training plan,
hired and interviewed staff.
Wrote standard operating procedures and training manuals.
Developed the graphics package for the facility and
surrounding areas
Disney Resorts, Disney Vacation Club, Disney Animation, Disney/MGM Studios
Contracted to provide personal trainers and massage
therapists for Disney executives and resort guests.
nPGA
National Resort & Spa / Palm Beach Gardens, Florida
Directed
all operations of the spa with five million dollars
in revenue.
Increased
revenue and profit by 25% over prior year.
Member of
resort Executive Committee.
Restructured management team to accomplish
motivational and financial goals.
Evaluated
and restructured the spa facility and staffing.
Developed
professional education programs for staff and
management.
Defined
clear lines of communication between management,
staff, and resort.
Implemented a decision making process for solving
staff, vendor, and management challenges.
Created
and implemented a five-year business plan.
Designed
menu for spa cuisine at the spa café, and all
resort outlets.
Reorganized group sales department to increase
efficiency and sales.
Wrote the
annual marketing plan.
nBelfair
Golf and Country Club / Hilton Head, South Carolina
Contracted as Director
of Family Activities Startup.
Operated 17-acre multi sport venue facility from construction to operational.
Procurement of equipment for all areas.
Hired
fitness staff and contracted tennis pro.
Developed
member activities program.
Responsible for operational budget.
Developed
and Operated retail shop.
Oversaw
maintenance of buildings, tennis courts, pools, and
athletic fields.
Developed
and implemented policies and procedures manual and
job descriptions.
nThe
Club at Admiral’s Cove / Jupiter, Florida
Managed
all operations of the spa, fitness center and spa
retail.
Provided
educational opportunities for staff.
Assisted
with Member event parties.
Organized
and operated a Holiday children’s camp.
Developed
standard operating procedures and mission
statement.
Contributed monthly articles for member newsletter.
nFlorida
Panther Holdings / Ft. Lauderdale, Florida
Operated the
spa, fitness, and recreation departments at six resorts
with revenue of eleven million dollars.
Directed
development, operational planning, vendor contracts,
financial proforma, capital expenditure, critical path,
and staffing plans.
Created
synergistic relationships between the Miami Dolphins,
Florida Marlins, Florida Panthers and the resorts.
Developed
business plans and programs for social and convention
guests and club members.
Oversaw
marketing and public relations collateral development
and design for all resorts.
Assessed
development, construction and operating plans for the
Ritz Carlton San Juan.
Developed
outdoor adventure programs for “Country Pursuits” to
include Off Road Driving, Falconry, Bird Dog Training,
Skeet Shooting, Fly Fishing.
Designed
feasibility study for 100,000 sq. ft.
Fitness/Spa/Rehabilitation center for Cleveland Clinic.
nSonoma
Mission Inn and Spa / Sonoma, California
Managed the
spa & recreation department producing seven million
dollars in revenue.
Managed the
fitness and hiking staff.
Developed
standard operating procedures.
Participate
as one of a three-person team to direct yield
management of the resort.
Member of
resort Executive Committee.
Implemented a
spa sales team.
Restructured
the spa management team.
Developed a
private membership program, activities and standards.
Directed the
reservations department for the resort.
Designed F&B
menu for the spa café.
Created the
annual marketing plan.
nIsleworth
Golf and Country Club / Orlando, Florida
Executed
agreement to provide personal training, massage therapy
and CPR instruction for the members.
nOrange
Tree Country Club / Orlando, Florida
Executed
agreement to provide personal training, massage therapy
and CPR instruction for the members.
nVistana
Resorts /
Orlando, Florida
Provided
personal training for time share owners and guests.
nYMCA
/ Santa Clarita, Ca
Certified
group Aquatic and Land Instructor specializing in the
Older Active Adult
Activity
event planner for themed parties, book club, book
exchange, day trips and tours.
nSummerhill
Villa Independent and Assisted Living Community / Santa
Clarita, Ca
Director of Activities.
Responsible for all daily activities for residents which include booking entertainment, discussion groups, games, lecture series, church service options, exercise classes, villa store, weekly outings and special events. Design and write newsletter and four activity calendars monthly.
nUnited
States Secret Service / Washington, D.C.
Developed
training center for Presidential Protection Division.
nNFL
Quarterback Challenge / Orlando, Florida
Contracted
three years to provide massage therapy for the event.
nSawmill
Athletic Club / Columbus, Ohio
Club teaching
pro and program director.
Ektelon
Products Inc. sponsored tournament player.
Instructed
private lessons and group clinics.
Coordinated
private club parties and league play.
Taught and
ran children’s camps.
Tournament
director for racquetball and handball tournaments.
Board member
– Central Ohio Racquetball Association.
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